Shipping policy

Shipping Policy

BulaBasket — www.bulabasket.com.au Aryan Pacific Co Pty Ltd — ABN 85 698 648 378

Where we ship

We ship to all states and territories across Australia, with one exception: we are unable to send kava products to the Northern Territory. All other products ship to NT without restriction.

We do not currently ship internationally.

Order processing

Orders are packed and dispatched within 2 business days of payment clearing.

Orders placed after 12pm AEST, or on weekends and public holidays, are processed the next business day.

During busy periods — Christmas, Easter, Fiji Day and other community events — dispatch may take a little longer. We'll let you know if your order is affected.

Shipping rates

Shipping is calculated at checkout based on the weight of your order and your delivery postcode. You'll see the exact cost before you pay.

Heavier orders — cartons of tinned goods, bulk kava, event packaging — attract higher freight. For very large or wholesale orders, contact us at yamal@bulabasket.com.au for a freight quote before ordering.

Delivery times

Once dispatched, typical delivery times are:

Destination	Standard
Sydney metro	1–3 business days
NSW regional	2–5 business days
Melbourne / Brisbane / Canberra	3–6 business days
Adelaide / Perth / Hobart	5–10 business days
Remote and rural areas	Up to 14 business days

These are estimates provided by our carrier and are not guaranteed. Regional and remote deliveries, including to PALM scheme worker accommodation, can take longer. If you need an order by a specific date, please order well in advance.

Who we ship with

We send most orders with Australia Post. Heavier or bulky orders may be sent by courier.

Tracking

You'll receive a confirmation email when your order is dispatched, with tracking details where available. If your tracking hasn't updated for several days, contact us and we'll follow it up with the carrier.

Authority to leave

Unless you instruct us otherwise, parcels may be left at your delivery address without a signature where the carrier considers it safe. If a parcel is left at the address you provided, it is at your risk from that point.

If you'd prefer a signature on delivery, or delivery to a Parcel Locker or Post Office, please note this at checkout or email us straight after placing your order.

Perishable and temperature-sensitive items

Some products in our range are perishable or sensitive to heat. These are sent by the fastest available service and, where needed, in appropriate packaging.

Please check and store perishable items as soon as they arrive. We cannot be responsible for perishable goods left uncollected at the delivery address, or for damage caused by extreme heat once the parcel has been delivered.

Incorrect or incomplete addresses

Please check your delivery address carefully before you pay. If a parcel is returned to us because the address was wrong or incomplete, we'll contact you and re-delivery will be at your cost.

If you spot a mistake after ordering, email us at yamal@bulabasket.com.au immediately — we can usually fix it before dispatch, but not after.

Lost, damaged or missing items

Tell us as soon as possible, and no later than 7 days after the expected delivery date.

Damaged in transit: send photos of the parcel and the goods and we'll arrange a replacement or refund.
Not arrived: we'll open an enquiry with the carrier. Investigations typically take up to 5 business days.
Missing items: contact us within 7 days of delivery with your order number and we'll sort it out.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Wholesale and bulk orders

For orders above 10kg kava, carton quantities of tinned goods, event packaging in bulk, or regular standing orders, email yamal@bulabasket.com.au for a freight quote. We supply clubs, churches, community organisations and PALM scheme accommodation across Australia, including regional and rural delivery.